Privacy Policy
At Nirvana Academy, we believe your journey toward self-realization should be rooted in trust. This Privacy Policy describes how we honor and protect the personal information you share with us while exploring our courses, workshops, and spiritual resources
Nirvana ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website and services, including online workshops and courses, live sessions, recordings, and communications.
What personal data we collect
A) Information you provide
Depending on how you interact with us, we may collect:
- Identity and contact details: name, email, phone number, city, country
- Course/workshop details: purchases/enrolments, access status, participation (where applicable)
- Communications: messages you send via WhatsApp, forms, email, or other channels
- User submissions (optional): assignments, recitations/audio/video submissions, and feedback you voluntarily share for review or support
B) Payments and billing
Payments are processed by third-party payment service providers. We typically receive transaction status and basic order details (such as order ID, amount, name, and contact details), but we do not store full card or bank credentials on our servers.
C) Information collected automatically (website/app)
When you visit our website or use our services, we may collect:
- Device and browser details, IP address, and approximate location (city/region)
- Pages viewed, clicks, referring URLs, and session/activity logs
- Cookie identifiers and analytics events for performance measurement and improvement
Health and wellness information (special note)
Some of our programs involve wellness education. If you choose to share information such as body type, diet, menstrual health, or men's health, we process it only for delivering the program/service you opted into and to support you in that context. Please do not submit sensitive health information in public comments.
Why we use your data
We use personal data to:
- Provide access to workshops/courses, recordings, and learning materials
- Communicate important updates (session links, reminders, access support)
- Process payments, send confirmations/receipts, and maintain transaction records
- Respond to queries and provide customer support
- Improve our content, platform, and user experience through analytics
- Send updates about new workshops/offers where permitted (with opt-out options)
- Prevent fraud/abuse and keep our systems secure
- Comply with applicable legal and regulatory requirements
Consent and your choices
Where required, we collect and use personal data based on your consent. You can withdraw consent for optional communications (such as marketing) at any time by using the unsubscribe option (where available) or by contacting us.
Who we share data with (service providers)
We do not sell your personal data. We may share data with trusted service providers only as needed to operate our services, such as:
Payment processing:
- Stripe
- Razorpay
- Juspay
- Paytm
- Cashfree Payments
- PayPal
WhatsApp communications and automations:
- AiSensy
- Spurnow
- Pabbly
Analytics and advertising measurement:
- Google Analytics
- Meta Pixel
- Microsoft Clarity
Course hosting and delivery:
- TagMango
Live sessions:
- Zoom
We may also share information if required by law, to respond to lawful requests, or to protect rights, safety, and security.
Cookies and tracking technologies
We use cookies and similar technologies to keep the website functioning, remember preferences, understand usage, improve performance, and measure marketing effectiveness (where enabled). You can manage cookies through your browser settings. Blocking cookies may affect some site features.
Data retention
We retain personal data only as long as necessary to deliver services, provide support, maintain records for accounting/legal purposes, and resolve disputes. When data is no longer needed, we delete or anonymize it unless retention is legally required.
Security
We use reasonable administrative, technical, and organizational safeguards to protect personal data. However, no online system can be guaranteed 100% secure. Please use strong passwords and do not share OTPs or login details with anyone.
Your rights and requests
Depending on your location and applicable law, you may request access, correction, updating, or deletion of your personal data, or withdraw consent (where applicable). To make a request, contact us using the details below.
International data transfers
Some service providers may process or store data outside your country. We take reasonable steps to ensure appropriate protection consistent with this policy and applicable law.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version.